Field Service Technician - CNC Machines

companyTechnical Equipment Sales
locationLouisville, KY 40202, USA
PublishedPublished: 2/24/2024
Full Time
3 - 5 years of experience
Job Requisition: 726A

The Field Service Technician is responsible for the repair and maintenance of machine tool equipment, controls and other components purchased by customers. This position works independently to ensure the highest level of quality and customer service satisfaction.

Essential Functions:
  • Travel to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations.
  • Identify areas for performance improvement on equipment; perform and promote preventative maintenance on customer machine tool equipment.
  • Detect and resolve issues with electrical and mechanical components.
  • Utilize machine tool manuals, technical documents, and internal and vendor resources to research machine issues.
  • Effectively communicate machine issues, status of install or status of machine repair to customer. Ensure proper documentation is completed and submitted to office and customer (i.e. service report, install report).
  • Make certain that customer commitments are executed as planned to ensure complete customer satisfaction.
  • Develop and maintain partner relationships with our machine tool vendors and other third party vendors.
  • Exhibit ownership of customer related problems and coordinate with appropriate departments when necessary for resolution of problems to ensure customer service satisfaction.
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
  • Participate in meetings, seminars, and training sessions to stay apprised of new developments in the field.
  • Maintain an in-depth technical knowledge of product lines represented by the company.
  • Stay abreast of vendor products and new technology and implements as appropriate.
  • Maintain/enhance knowledge of vendor products and new technology.
  • As a component of after-sales technical support, conduct machine maintenance training.
Other Functions:
  • Perform related duties as required.

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

  • Associate's degree in a related field is preferred; High School Diploma/GED from a technical school is required.
  • Minimum of one year of applicable experience is required.
  • One to three years of experience working with CNC controls.
  • Basic understanding of electrical, pneumatic and hydraulic schematics.
  • Problem solving skills and attention to detail with technical aptitude is required.
  • Ability to read and understand drawings and schematics.
  • Strong understanding of customer requirements.
  • Intermediate to advanced level skills in software associated with Microsoft programs and other related business programs, as required.
  • Must be able to work unscheduled overtime without notice.
  • A valid driver's license is required.
  • If Company vehicle is not provided, must have access to reliable transportation.
  • Ability to travel up to 50% of the workweek; some overnight travel required.
  • Must provide basic hand tools for electrical/mechanical repair at own cost.
  • Ability to establish and maintain effective working relationships with individuals and groups, both professional and non-professional, co-workers, management personnel, the public and others.
  • Ability to work in a fast-paced environment and juggle multiple priorities.
  • Able to think quickly, assess a situation and make a sound decision.
  • Solid written and verbal communication, listening, organization and priority setting skills.
  • Ability to perform job with integrity and values consistent with the Morris Group Values.

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:
  • Competitive starting salary
  • Paid Time Off, starting with 23 paid days off in your first year.
  • 10 Company Paid Holidays
  • Comprehensive Health Benefits including, Medical, Vision, Dental and Life Insurance
  • 401(k) retirement plan with company contribution
  • Tuition reimbursement
  • Employee appreciation events and perks
  • Employee Assistance Program
Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to optimally perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Highly mobile, able to access all areas of the premises.
  • Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities and projects.
  • Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavyweight material up to 50 lbs.
  • Is frequently required to use hands to finger and reach with hands and arms.
  • Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
  • Ability to keep their composure with the public and co-workers in everyday, stressful situations.
Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Louisville, KY

Locations Louisville, Kentucky

Years of experience

  • 3 - 5 years of experience