CNC Machining Service Manager

companyPrecision 360
locationWest Palm Beach, FL, USA
PublishedPublished: 4/20/2024
Full Time
Precision 360, a Morris Group Inc. company is seeking an ambitious and detailed Service Manager/Logistics Specialist for our West Palm Beach Florida team. This role will provide the right individual an opportunity to develop within a multifaceted company in a fast-paced and growing industry.

Job Responsibilities:
  • Responsible for workforce management of Precision 360 Field Service Technicians and technical support staff.
  • Responsible for efficient scheduling of on-site customer visits for new machine installs, maintenance, and service requests.
  • Ensure that all Tsugami machines are installed correctly and running at optimal levels per customer expectations.
  • Handle current and new customer relationships within the Precision 360 territory.
  • Drive and assist in the recruiting process for new employees.
  • Providing outstanding customer service in escalated situations.
  • Evaluate technician's technical skill, create, and implement training plans as needed.
  • Ensure appropriate staffing of field service department and commit to same day/next day response time.
  • Evaluate metric data and develop and deploy continuous improvement projects as needed.
  • Ability to maintain a safe work environment for all employees.
  • Develop and maintain partner relationships with our machine tool builder and other third-party vendors.
  • Ensure completion of Service Appointment reports and work with the appropriate internal team when information is needed.
  • Work with Sales and Engineering Department during the post-sale process, to ensure accurate handoff of information.
Other Functions:
  • Perform related duties as required.

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.

Job Qualifications/Proficiencies:
  • Prior technical experience with CNC Machines: Tsugami, Citizen, or Starr preferred.
  • 2+ years managing a dynamic team.
  • Prior Salesforce experience preferred but not required.
  • Strong communication skills, both written and verbal.
  • Consistent record keeping organized in an environment managing multiple priorities.
  • Ability to work well under deadlines and to multitask.
  • Excellent customer service and problem-solving skills
  • Proficient in other Microsoft Office programs
  • Ability to travel within the territory as needed. This can include overnight travel at times.
  • Strong attention to detail and superior team works skills.

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:
  • Competitive starting salary
  • Paid Time Off, starting with 23 paid days off in your first year.
  • 10 Company Paid Holidays
  • Comprehensive Health Benefits including, Medical, Vision, Dental and Life Insurance
  • 401(k) retirement plan with company contribution
  • Tuition reimbursement
  • Employee appreciation events and perks
  • Employee Assistance Program
Precision 360 is a division of Morris Group, Inc. (MGI). MGI is a privately held company that owns and operates eighteen divisions that supply high precision machine tools and related technology to manufacturers throughout North America. It is also the largest machine tool distribution company in the eastern half of the United States, and the exclusive source for Tsugami Precision CNC Lathes, Vertical Machining Centers, Horizontal Machining Centers, and Multi-tasking machines in North America.

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be highly mobile, able to access all areas of the premises.
  • Ability to concentrate and remain focused while handling multiple tasks, responsibilities, and projects.
  • Must be able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 100 lbs. with assistance from equipment or other employees.
  • Frequently required to use hands to finger and reach with hands and arms.
  • Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
  • Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Job Requisition #: 757A

Locations West Palm Beach, Florida

Required certifications

  • Machine Tool Builder and Integrator